Frequently Asked Questions

Limited Lifetime Warranty

• What is Limited Lifetime Warranty?

  DOMESTIC: At Squid Industries, we offer a limited lifetime warranty for all of our trainer products. For the first 30 days after you’ve received your trainer, we will fix any eligible issues (see below) at no shipping cost and no replacement part costs to you. Past the 30 day period, we will still provide free warranty services, however, you will be responsible for shipping costs and replacement parts. Your 30 day warranty will be paused upon shipment and will resume until your product is delivered back to you. Warranties are completed from time received within 7 business days.

   

  INTERNATIONAL: In collaboration with Global-E, we are proud to extend our warranty program to international customers. For the first 30 days after you’ve received your trainer, we will fix any eligible issues (see below) at no shipping cost and no replacement cost to you. Past the 30 day period, we will still provide free warranty services, however, you will be responsible for shipping costs and replacement parts. The shipping cost is flat rate depending on your country and includes customs duties/taxes. This policy only extends to purchases made after November 2022. All packages must be shipped through DHL regardless of warranty status. Warranties are completed from time received within 7 business days.
• What does this Limited Lifetime Warranty cover?

  Within the warranty period, Squid Industries will cover any maintenance issues or manufacturing defects under normal use. Replacement parts will be covered if the issue is classified as a manufacturer defect. We will provide a return label to send in the product and repair or replace the product(s) at no charge to you. Please review the following maintenance issues and manufacturing defects.

   

  Maintenance Issues:

  • Loose Screws
  • Spinning Pivots
  • Stiff Handles
  • Stripped Hardware
  • Stuck Pivots
  • Tap

   

  Manufacturing Defects:

  • Loose Pins
  • Missing Parts
  • Blemishes on New Products
  • Wrong Engraving Text
• What will we do to correct the issue(s) that you are having with your product?

  In order to obtain warranty services, you must contact us through our support page or email info@squidindustries.co so we may determine the problem and the most appropriate solution for you. Please include the following in your warranty request:

  • Full Name
  • Order Number
  • Product
  • Variant (if applicable)

  Upon approval of warranty services by our customer support team, we will issue you a Warranty Merchandise Authorization (WMA) and a WMA form which you will need to send with your product when you send it in for warranty. Please note the following:

  1.  Any packages received without a WMA form will not be processed and will either be discarded or donated.
  2.  Squid Industries is not liable for lost, damaged, or stolen packages during transit. The customer assumes all risk when shipping their product back for warranty or returns.
  3. We reserve the right to deny warranty service to products received in unhygienic (blood, dirt, etc.), damaged, or modded conditions. Customers who send their balisongs in these conditions are responsible for the return shipping costs and your warranty will be voided.

  Before we issue a warranty ticket to you, our support team will review your case and provide any feedback on how to repair the issue if we deem that warranty services are not necessary. If warranty services are required, follow the instructions in the section above. After we have completed your warranty service, we will send a completed warranty form with your product detailing the procedures we took to fix your product.

• Limited Lifetime Warranty (International)

  In collaboration with Global-E, we’re proud to extend our warranty program to international customers. For the first 30 days after you’ve received your trainer, we will fix any eligible issues (see above) at no shipping cost and no replacement cost to you. 

   

  Past the 30 day period, we will still provide free warranty services, however, your shipping label will be a 15 USD flat rate label + duties/taxes.

  
  This policy only extends to purchases made after November 2022. All packages must be shipped through DHL regardless of warranty status.

General

• When will you have more trainers in stock?

  We restock our metal butterfly trainers and titanium-mod trainers every Wednesday at 11am PST. We do not restock every trainer each week. Please subscribe to our newsletter for the latest drop news, product releases, and sale updates! 

  We restock items from the Squiddy Collection every Monday around 12 PM PST depending on availability of the product.

  Other than what is stated in the newsletter, we do not release any information on when a particular trainer will be back in stock.

• Where are your trainers made?

  Squid Industries balisong/butterfly knife trainers are manufactured and assembled in the United States.  

• What forms of payment do you accept?

  We accept Google Pay, Visa, Mastercard, Discover, and American Express.

• How do I sign up for your email newsletter?

  Newsletter are the best way to stay tune-in with drops. We sent a new newsletter every week and you can sign up here! 

• Where do I learn how to flip?

  Whether you're brand new to flipping or a seasoned expert, our Flipping Tutorials on YouTube will show you step-by-step instructions on how to learn new tricks and combinations. You can check out the playlist here: Squid Industries Flipping Tutorials 

  You can also check out the Learn tab. 

• What is the difference between Limited Time and Limited edition?

  Limited Time products are products that are not serialized and are available for a limited time with the potential to be restocked in the future. Special release Limited Edition products are serialized and are never restocked.

International Shipping

• Do you ship internationally?

  Yes, we ship worldwide, however, we DO NOT ship to Russia. We only ship the Squiddy product line to Singapore.

  Russian and Australian customers can purchase our products on Lamnia.

• Do I have to pay customs fees?

  For orders shipped through DHL, customs fees and import taxes are calculated and included in the product costs; this may result in a higher checkout cost. 

  International purchasers assume all risk of loss, theft, customs seizures, clearance, duties, levies, fees, taxes, storage charges, broker fees, and the like associated with international shipments. Please read our terms and conditions for more information. 

• Can I order using Shop Pay if I'm an international customer?

  Due to limitations with our international shipping partner, Global-E, we cannot process international orders that use Shop Pay as a checkout method. Global-E is not integrated with Shop Pay, which conflicts with Shopify, making orders more difficult to fulfill and without the benefits of Global-E.

  These benefits include reduced shipping costs, reduced import fees, up-front customs fee payment, and free/discounted return labels for warranty services.

  If you do place an order using Shop pay as an international customer, we will contact you and ask you to place the order again using the manual checkout method.

• I'm from Turkey and I cannot complete my order.

  Due to a recent amendment passed by the Turkish government, imported products priced over 150 EUR are no longer allowed in the country. For your reference: any product above the Triton V2's price will be unavailable to you if you are shipping to Turkey.
  
  We apologize for this inconvenience and hope our other range or products are to your liking.

• I'm from UK and I can't purchase certain variants.

  Unfortunately, there are specific product variants that are currently unavailable in the UK. While the exact reasons for these restrictions remain unclear, we have compiled a comprehensive list of these restricted variants for your reference:

  Blemished Krake Raken Trainer V3

  • Green
  • DT Green
  • Red
  • Purple
  • Blue
  • Gunmetal
  • Teal
  • Inked Blue
  • Inked Red
  • Inked Black
  • Silver

  Blemished Swordfish

  • Silver Blade / Silver Handles / Silver Hardware
  • Blue Blade / Blue Handle / Silver Hardware
  • Red Blade / Red Handle / Silver Hardware

  Dual-Tone Krake Raken Trainer V3

  • DT Red
  • DT Black

  Inked Triton V2

  • Inked Blue

  Squidtrainer V4

  • Teal

  Titanium Mod Squidtrainer V4

  • Silver (Ti-Teal)

  Please note that there may be other product variants not included here that are also subject to restrictions within the UK.

  If you encounter any instances where a product is removed from your cart during the checkout process, it is highly likely that the item is restricted for sale in the UK. We apologize for any inconvenience this may cause and encourage you to explore alternative options

• I have the Express Air (DHL) delivery option, but it has been more than two weeks. What should I do?

  If your package has not arrived within the estimated delivery time, it is important that you contact us as soon as possible so that we can contact DHL and investigate the location/status of your package. In the event that you contact us a month after shipment claiming your package did not arrive, there are no actions that we can take to aid you as DHL has a 30 day policy where if we do not contact them within that time frame regarding the package, they will deem the package as lost and will not be able to reimburse you. 

  We are not responsible for these international shipping events and will not be able to offer a refund. For more information: Line 14, https://www.squidindustries.co/pages/terms-and-conditions 

• Why was my order cancelled?

  To ensure a secure shopping experience, our dedicated Global-E team carefully reviews all orders and applies specific criteria to identify potential fraudulent activity. If, for any reason, your order is automatically cancelled after being placed, we kindly request you to double-check your name, billing information, and other relevant details to ensure their accuracy. Additionally, please ensure that you are not using any proxy or VPN services while placing your order.

  You will receive an email from Global-E, which will require verification to clear your profile for future orders. If you have not received any communication from Global-E, please contact us directly.

  Refunds: Payment will be deducted from your account after 5 days from the order placement or upon fulfillment by our shipping team, whichever comes first. If your order is cancelled before the 5-day period or prior to fulfillment, you will not be charged. 

• What is international standard shipping?

  International standard shipping is the most affordable option for our international customers. However, it comes at the cost of being slower than our other international shipping options. Orders that are shipped with International Standard Shipping require 5 to 7 business days to be processed before being shipped. This is due to the packages needing to be shipped from our location to an international shipping hub for processing. Unfortunately, we have no control over this process. 

  Once the package is processed at an international shipping hub, you will receive tracking information with the email provided on the order.

• Which countries qualify for standard international shipping?

  Currently the countries supported by standard shipping are: United Kingdom, Sweden, EU, Norway, Netherlands, Korea (South), Japan, Germany, France, Canada, and Austria.

• How come I haven't received my tracking yet for International Standard Shipping?

  Since standard shipping needs to arrive to an international shipping hub before updating, tracking can take anywhere from 5-7 business days to generate before you receive your tracking number. Unlike DHL which is provided at the time of shipment, standard shipping customers will not receive their tracking until the package has been processed through the international shipping hub.

Maintenance

• How do I keep my trainer maintained?

  In order to keep your balisong/ butterfly knife trainer maintained, you'll first need a Balisong Maintenance Kit.

  The T10 torx driver is just like any other screw driver--just make sure that you're keeping it perpendicular to your trainer and fully inserted so that it doesn't slip and strip screw. If you find that the pivots are spinning as you are unscrewing the pivot screws, you can squeeze the handles together in closed position to prevent them from moving. For a more detailed tutorial, read out blog post on "How to Fix Spinning Pivots."

  The Loctite 243 is a threadlocker which prevents the screws from coming out. It should be used anytime you take apart your balisong or find that the screws are starting to work their way out of your trainer. Apply about half a rice grain worth onto the threads of the screws (the spirally part beneath the screw head). Try your best to clean out the old loctite before applying a new layer. You can do this by using some sort of pointed object to push it out or by submerging the screw and/or pivot in alcohol or acetone. You should wait a minimum of 12 hours before using your balisong after you've applied the loctite.

  The lubricant can be applied at any time whenever you think it's necessary such as if the trainer is moving too slowly. Holding your balisong upright in closed position, drip a small drop onto the top of each washer and blow onto it to get the lubricant to move down and around the washers. For a detailed step-by-step read our blog post on "How to Apply Loctite."

• What kind of Torx driver do I need?

  All of our products require a T10 torx driver for disassembly and arrive thread locked. The thread locker may cause the pivots to freely spin during disassembly, preventing you from removing the screws. To counter this, squeeze the handles tightly together as you turn your torx driver. 

• One of the handles on my trainer is moving slowly. How can I make it smooth again?

  Check out our blog post on how to tackle stiff handles or follow our guide in our YouTube video .  

• How do I fix stuck/spinning pivots?

  Check out our YouTube video on how to fix stuck pivots here. 

  Check out our YouTube video on how to fix spinning pivots here.  

• How do I clean my balisong trainer?

  You can clean any of our trainers with a clean cloth and rubbing alcohol. At Squid Industries, we use 70% Isopropyl alcohol to clean our products.

• My screws keep falling out of my trainer, how do I fix this?

  Loctite® is a thread-locking adhesive used on the screws of our products in order to secure and prevent loosening while flipping. Depending on usage and environment, the Loctite® on the screws will eventually start to wear down and become undone.
   

  When flipping the Squiddy or any balisong, the Loctite® in the screws starts to wear down the longer you use it. Similar to a bike that needs to be maintained in order for it to run and stay in good condition, a balisong requires maintenance in order to keep performing.

  Every few weeks of flipping any balisong, it is recommended that you reapply Loctite® and retune the balisong. You can purchase our maintenance kit with this link or you can buy these tools (Wiha 362 T10 Torx Driver, Loctite® 243 Thread Locker, Hoppe's No. 9 Lubricating Oil) at any hardware store.

  
  

  We recommend following the videos provided for tips on how to apply Loctite® and how to tune a balisong.

  Loctite® Video

  Tuning Video
• My (Tang, Weight, Zen) pin fell out. What can I do?

  No worries! Our warranty policy covers tang, weight, and zen pins that have fallen out. Feel free to use our Contact Us page to inquire about sending your trainer in for a warranty and we will be happy to help. 

  For more information on what our warranty policy covers, please visit our warranty page .

• My Squiddy-B/Squiddy-U's nose pin is misaligned. What can I do?

  The nose pin being off-centered doesn't affect the balance of the trainer, however, we understand that it may look a little off.

  We recommend using a Mallet and lightly tapping the nose pin through the hole while keeping the flat side of the blade pressed against a table or flat object.

  If you are still having trouble, we are always more than happy to take it in for a warranty!

• My Squiddy/Squiddy-B/U has handle play/tap! Is this normal?

  Due to the nature of the plastic material our Squiddy Collection is made from, it is normal to experience handle play and tap. Instead, we recommend focusing on the tolerances at the washers. It should be as tight as possible while allowing free swinging handles. 

Order

• Is my order insured?

  The insurance coverage for your order depends on the shipping method you select.

  • USPS First Class Package: Provides insurance coverage for up to $100.
  • USPS Priority Mail: Offers insurance coverage for up to $100.
  • USPS Priority Mail Express: Provides insurance coverage for up to $200.

  If you require additional coverage, you have the option to purchase the USPS Priority Mail Insured service. This allows you to increase the insurance amount beyond the standard coverage limits.

  Please note that international orders do not include insurance coverage. Orders lost or stolen during shipment will not be replaced or refunded. For more information, please review our Terms and Conditions. 

• There is an error in my order information/I would like to cancel my order.

  If you encounter any issues with your order, such as incorrect shipping information or the need for order changes, please reach out to us here. To help expedite the process, kindly include your five-digit order number when contacting us.

  For international orders, we are unable to add items or combine orders due to certain limitations. Please contact us here for cancellation and replace the order on the website with the correct items. 

• I got an error at checkout and did not receive an email confirmation email, but there's a charge on my card!

  In certain cases, when a transaction fails to go through, your card may be temporarily charged with a "pending" tag. This is a common occurrence in online transactions. However, please be aware that no money should have been deducted from your bank account. The pending charge should either have disappeared already or will disappear shortly. If the charge does not disappear within a week, we recommend contacting your bank for further assistance.

• I received an email regarding fraudulent activity with my order. What is this?

  To ensure a secure shopping experience, all orders are scanned by an automatic filter which applies specific criteria to identify potential fraudulent activity. We kindly request you to double-check your name, billing information, and other relevant details to ensure their accuracy. Additionally, please ensure that you are not using any proxy or VPN services while placing your order. In some cases, orders may be flagged as potentially fraudulent due to suspicious customer activity.

  When this occurs, we initiate a thorough verification process to ensure the safety and security of all our customers. If your order or account has been flagged, kindly cooperate with us during the verification process. 

  We appreciate your understanding and cooperation in maintaining a secure shopping environment for everyone.

   

Our Trainers

• Which trainer should I buy?

  If you're new to balisong/ butterfly knife flipping or would like to introduce balisong/ butterfly knife flipping to a friend, we recommend the Squiddy, Squiddy-B, or Squiddy-U which are great for people of all ages and skill levels. If you want to become a pro balisong/ butterfly knife flipper, we recommend any of our metal trainers. All of our options are equal in terms of flipping, but the higher priced models have higher build quality which results in better handle play, smoother action, and higher durability.  

• What's the difference between the Squiddy, Squiddy-B, and Squiddy-U?

  The Squiddy is made of CPVC material, but does not have the weighted nose pin like the Squiddy-B or Squiddy-U. Both the Squiddy-B and Squiddy-U are made of the same material, Acetal, an engineering thermoplastic used in precision parts. This material is provides more durability. On top of that, they both have a weighted nose pin and silencing mod, which provides a better weight balance and noise reduction when flipping! 

• What are blemished trainers?

  Blemished balisong/ butterfly knife trainers are models that didn't pass our inspection process due to cosmetic imperfections (Scratches, dents, discolorations, etc.) but are guaranteed to flip just as well as our new products. They are offered at a discounted price under Calamari Clearance. 

Shipping

• Where is my order right now?

  We take 2 to 5 business days for USPS and DHL delivery options to process your order before we ship it. You will receive your tracking number in the email you provided. Estimated shipping times apply after processing is completed. 

  If you selected USPS for your shipping option, open the link:

  https://tools.usps.com/go/TrackConfirmAction

  and enter the tracking number you received in your shipping confirmation email.

   

  If you selected DHL for your shipping option, open the link:

  https://www.dhl.com/us-en/home/tracking.html 

  and enter the tracking number you received in your shipping confirmation email.

   

  For international standard shipping, the processing time takes 5 to 7 business days as the package needs to be sent to an international shipping hub for processing before they are shipped to any international location. Unfortunately, we have no control over this process. Once, they’ve received the package and finished processing it, you will receive tracking information in the provided email.  

• How long will it take to ship my order?

  Shipment times are determined by your location and the product(s) you have purchased. Certain items may undergo longer customs clearance processes than others. To obtain a rough estimate of the shipment time, please add the desired item(s) to your cart and proceed to the checkout page. The shipping calculator will provide you with an estimated delivery timeframe. 

  Please keep in mind that USPS and DHL require 2-5 business days and International Standard Shipping require 5-7 business days (excluding Fridays, Saturdays, Sundays, and holidays) to process your order before it is shipped out. Estimated shipping time applies once the processing period is completed.

  Orders placed after 10AM PST on Fridays or during the weekend will not be processed until the following Monday or Tuesday. 

• How much does shipping cost?

  For domestic orders over $100 USD, we offer free shipping via USPS First Class. 

  To see our shipping prices, you can add the item to your cart and proceed to the checkout screen. Once you have entered in your address, the shipping price will be calculated and displayed.  

• Do you offer 1-2 day shipping?

  Yes, we offer USPS Priority Mail Express shipping, if you are located in the USA.

  Please keep in mind that we require 2-5 business days (excluding Fridays, Saturdays, Sundays, and holidays) to process your order before it is shipped out. Estimated shipping time applies once the processing period is completed.

  Orders placed after 10AM PST on Fridays or during the weekend will not be processed until the following Monday or Tuesday.

• What does "Pre-shipment Info Sent to USPS, USPS Awaiting Item" mean?

  During the process of handling your order, one of the important steps is printing the shipping label. This label contains tracking information for your package. When you see the status "Pre-shipment Info Sent to USPS, USPS Awaiting Item," it means that your order is almost ready to be shipped. The tracking status should be updated within a few days to provide more accurate information about the progress of your package.

• My status for delivery says "Delivered", but I didn't receive it. Where is my package?

  There have been instances where packages were delivered to the wrong address or tracking updates were updated prematurely. If you're facing such an issue, here are some suggestions to help you:

  • It may be helpful to check with your neighbors, family members, and housemates to see if they mistakenly received your package. 
  • We also recommend reaching out to your local post office for any information they might have regarding your package. They could provide further assistance or updates.
  • Make sure to review your order details and confirm the accuracy of the shipping information provided.

  If you still haven't received your package after waiting for 7 days, feel free to contact us directly. We'll do our best to assist you further.

Newsletter FAQ

• How often do you restock your trainers?

  We restock select trainers every Friday at 11 AM PST on our website. Select trainers mean we restock a different selection each week. To see the drop list and how many we are dropping each week, please subscribe to our email newsletter above.

• When do you usually send out the newsletter?

  We typically send out one weekly newsletter every Friday or Monday night (PST), but sometimes we may send it out on a different day. This is due to suprise or seasonal drop.

• What is the best way to secure a unit during a drop?

  We suggest being ready at exactly 10:59 AM/11 AM PST for the best chance to secure a unit. Make sure you have the right variant/model selected using the drop-down menu on the product page and then refresh the page. Please keep in mind adding an item to the cart does not reserve the product. 

• The product has not dropped yet but it already says "sold out?"

  Products will be listed as "sold out" until restocked or dropped. We do this to make sure everyone can have a fair chance at purchasing the Balisong. 

• Can I buy your trainers anywhere else?

  Yes, you can find a list of authorized retailers here.